Terra Demetra - Our terms and conditions of use



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Terms of sale

1 Acceptance of the general terms of sale

1.1  Effettuando un ordine nelle varie modalità previste, il Cliente dichiara di aver preso visione di tutte le indicazioni a lui fornite durante la procedura d'acquisto, e di accettare integralmente le condizioni generali e di pagamento di seguito trascritte.


2  Methods of purchase

2.1 Il Cliente può acquistare solo i prodotti presenti nelle varie categorie del sito

2.2. La corretta ricezione dell'ordine è confermata mediante una risposta via e-mail, inviata all'indirizzo di posta elettronica comunicato dal Cliente. Tale messaggio di conferma riporterà tutti i dati inseriti dal Cliente che si impegna a verificarne la correttezza e a comunicare tempestivamente eventuali correzioni.

2.3 Nel caso di mancata accettazione dell'ordine, si garantisce tempestiva comunicazione al Cliente con mezzi appropriati.


3  Methods of payment

3.1. Advanced bank transfer

If paying by advanced bank transfer, please send us a copy of your payment via email, so that we can allocate the ordered items and pack them for shipment. The dispatch of the products will only take place upon reception of payment.

The bank transfer reference must include the order reference number received in the confirmation email.

3.2. Collect on delivery - available only for Italy

In case of purchase by Collect on delivery, a supplement fee will be added to the total amount, which will be clearly shown to the Client when selecting the payment method. The payment shall be made by cash only. In case of Collect on delivery payment, the invoice shall be issued and available only upon the payment of the due amount.

3.3. Paypal payment

3.3.1. In case of Paypal payment, NO supplement fee will be added to the total amount. Together with the completion of the online transaction, Paypal will immediately charge the due amount.

3.3.2. In case of order cancellation by the Client or in case of non-acceptance by TERRA DEMETRA, the amount charged for the cancelled goods shall be refunded to the Client’s Paypal account simultaneously to the cancellation. The timing of crediting on the payment instrument chosen within the PayPal account depends exclusively on PayPal and on the banking system. Once the cancellation of the transaction has been put in place, TERRA DEMETRA cannot be in any case held liable for any damage, direct or indirect, caused by any delay of the banking system in crediting the amount.

3.3.3. At no time of the purchase TERRA DEMETRA is able to know information about the Client's credit card data or other payment methods within the PayPal wallet. Therefore, in no event TERRA DEMETRA can be held responsible for any fraudulent or illegal use of credit cards by a third party on payment for products purchased on our website.


4  Shipping methods and costs

4.1. All shipping costs shall be borne by the Client.

4.2. No liability can be attributed to TERRA DEMETRA in case of a delay in processing the order or delivery of that ordered.

4.3. If the Client does not collect within 5 (five) working days the goods ordered and present at the courier warehouses because of the repeated inability to deliver to the address indicated by the Client at the time of order, the goods will be sent back to TERRA DEMETRA.  A redelivery could be arranged only upon payment of the delivery cost.

4.4. At the time of delivery of the goods by the courier, the Client shall verify:
a) that the number of parcels delivered corresponds to that indicated in the transport document;
b) that the packaging is intact, not damaged or wet and has not been tampered with in any way.

Important: Any damage to the packaging and/or product or discrepancy in the number of parcels or indications shall be immediately reported by affixing written verification reservation (specifying the reason for the reservation, e.g. "perforated packaging", "crushed packaging", etc.) on the delivery note of the courier. Once the document of courier has been signed, the Client cannot raise any objections concerning the external characteristics of that delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days from delivery, as provided herein.


5  Orders

5.1. All purchase orders must be completed in every part and must contain all the necessary elements for correct individualization of the products ordered. 

5.2. TERRA DEMETRA reserves the right not to accept incomplete orders.

5.3. All goods shall be accompanied by invoice, but in some cases the invoice shall be sent afterwards by email in pdf format.

5.4. If the Client does not pay for the goods within 5 days of the purchase date, the order can be automatically cancelled.

5.5. The orders shall be dispatched within the next 5 working days after the actual crediting of the due amount took place, except in case of delays communicated and/or agreed upon with the Client. 


6  Order cancellation

6.1. All orders are binding and can be terminated, by written notice to be sent by e-mail, only and exclusively if the goods have not been sent yet.

6.2. For orders already shipped the Client must exercise its right of withdrawal.


Availability of the products

7.1. The number of products indicated in the website counter shows the quantity of products available at TERRA DEMETRA’s warehouses. However, the information provided by the counter may not be updated due to various reasons like: informatics error, breakdowns of the inventory, sell-out that was not communicated in time, missed delivery due to carrier strikes, product non-compliance at the time of receipt and other reasons that were not foreseen at of the time when the order was accepted.  In case of product unavailability, TERRA DEMETRA shall promptly notify the Client.  If already paid, the Client can either request the return of the corresponding amount, or accept a new delivery date.

The unavailability of the products does not entitle the Customer to damages or compensation, as well as contractual or extra contractual direct or indirect damages/liability to persons and / or property.


8  Right to withdrawal

In accordance with article 64 and following of Legislative Decree no. N. 206/2005, the Customer is entitled to withdraw from the purchase contract for any reason, without penalty at the following conditions:

To exercise this right, the Customer must send a written notice, within 10 working days from the date of receipt of goods by letter, fax, email, phone, registered letter with acknowledgment of receipt, addressed to:

Ten srls

Via cuoco ,14 - 74019 Palagiano  (Ta)

tel. +39 099.8882469 - email: info@terrademetra.it


this notification Customer shall also include the information about the product in question and his Iban code for the crediting of the refund amount.

The costs of dispatch for the return of the products at the above mentioned address are to be borne by the Customer. Products must be returned intact and in the original packaging.

After the goods have been received and the integrity of the product assured, TERRA DEMETRA will reimburse to the Customer, as soon as possible, the cost of returned goods.


9 Exclusion of responsibility.

Any right of the Client to compensation for damages or indemnification, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or property, caused by the failure of TERRA DEMETRA to accept, even partially, an order, is excluded.